The essence of success for any organization rests in its customer service. How we treat people and solve their problems – and how managers model the right behaviors. In the end, it all comes down to that “in the moment” front line person to customer interaction. Guest Steve Curtin – www.stevecurtin.com - shares practical ideas on how to serve customers better each day. You’ll want to pass this show on to all you know who serve! And host John G. Miller tells another story that helps each of us as parents and leaders in his Outstanding! Families feature. Visit QBQ.com to sign up for QBQ! QuickNotes.