Former Shows & Episodes

The SkillPreneur Show

The SkillPreneur Show – Providing Excellent Customer Service – The Golden Ticket for Small Business

This week, learn how the quality of your Customer Service will make or break your small business. We’ll discuss how you can grow your business by creating RAVING fans of your products/services and over-delivering on your promises. Also, learn a 6-step process for turning a customer complaint into a positive customer experience.