Listen: Small Business: Smart Solutions – Customer Service! What customer service? https://media.blubrry.com/webtalkradio/webtalkradio.s3.us-east-2.amazonaws.com/shows/SmallBusinessSmartSolutions/sbs051914.mp3Podcast: Play in new window | DownloadSubscribe with your favorite podcast playerApple PodcastsAndroidRSSCustomer service must be driven by the customers perception of great or poor, not then business owners or staff’s point of view. What do you have in place to measure and monitor your customers opinions and implement improvements?