Getting a Grip on Time: Do More with Less! – How to Handle Difficult People and Situations with Confidence
John Faisandier, author of ‘Thriving Under Fire: How to turn difficult customers into business success’ started his working career as a priest for 19 years. Subsequent jobs included working with addicts in rehabilitation. These days he’s morphed his skills into the business world. In this interview you’ll learn his powerful and simple techniques for transforming difficult situations and people into productive and effective relationships.