Sometimes the best way to maintain control in an organization is to give it up. Sound crazy? Not if you hear how Jim Shaffer of the Jim Shaffer Group talks about it. Jim offers sage advice and sound direction on how to “lead by letting go” – how to give employees the guidance and resources they need, and then “get out of the way” so they can do the kind of extraordinary work they’re able and eager to do. You’ll also learn about Jim’s big beef with one the biggest employee performance killers – friction – which he describes as the main reason why most organizations are “underpowered.“ He talks about what friction is, why it exists and how to overcome it.