Lance Burdett has the world’s best qualifications for dealing with difficult people – for many years he was a police negotiator and has worked with a number of very dangerous hostage situations. His extensive training includes courses in New Zealand, Australia and with the FBI at Quantico, Virginia. These days he helps business people manage potential conflict when they are forced to deal with difficult people and situations.
In this fast-paced interview you’ll learn high-level but simple and effective ways to reduce conflict or anxiety and deal with challenging people in a calm and effective way. Outcome – you’ll be more resilient and able to switch off at without stress at the end of the day.