We’ve all experienced disputes, some of us very serious disputes. When they occur in a business context there is often a possibility that a business can be destroyed if the situation escalates. But whether it’s in a personal or business context, two things that are seriously wasted, if a dispute escalates, are time and energy.  (And almost always you can add money as well.)

I was amazed to discover from this week’s guest, UK-based professional corporate mediator Jane Gunn,  that over 85% of business cases already in litigation and which then go into mediation are resolved in less than a day. What a huge saving of resources!

Jane doesn’t see conflict as negative. Instead, she encourages us to think of it as a flag pointing to opportunities. Whatever is unspoken is hard to change, but if you know what the problem is, something can be done about it.

Just some of the powerful strategies Jane shares on how to manage conflict more resourcefully:

• Where to start
• Some case studies
• Plans to manage conflict
• What to do when things are going badly wrong
• A cost of conflict exercise
• The place of mindset in conflict
• The critical skills we need